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May 03.2025
3 Minutes Read

DoorDash's Real-Time Tools Revolutionize Merchant Operations for Local Businesses

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DoorDash Amplifies Merchant Tools for Better Online Selling

In a decisive move aimed at enhancing the capabilities of local businesses, DoorDash has rolled out a new array of tools and features designed specifically for merchants. From live order management to improved customer communication, these updates present a strong emphasis on empowering merchants in today’s fast-paced digital marketplace.

Empowering Merchants with Real-Time Control

DoorDash’s new operational tools, now available through the Business Manager App and Merchant Portal, promise to significantly streamline the process of managing online orders. Avani Nanavati, Director of Merchant Experience at DoorDash, highlights that these updates represent a commitment to provide real-time control and seamless communication, which are crucial for businesses today. For local merchants, this means enhanced flexibility and the ability to deliver exceptional service without delay.

Improved Features in Live Order Management

The integration of live order management capabilities allows merchants to effectively oversee their operations from mobile devices. This includes confirming orders, adjusting preparation times, and marking orders as ready for pickup, all while on the go. For business owners like Kevin Garry, who manages multiple dining establishments, the ability to manage operations with a finger tap on a smartphone has transformed their efficiency during bustling peak hours.

Tablet 2.0: A Game-Changer for Order Visibility

One of the standout features from DoorDash is its revamped Tablet 2.0, which incorporates color-coded, scrollable tickets and improved navigation. The innovative “Needs Action” tab allows merchants to prioritize urgent orders instantly—streamlining processes at restaurants where every second counts. Owners like Emily Mabus of Other Coast Cafe rave about this new system's capability to handle order adjustments and customer interactions seamlessly, ensuring high levels of satisfaction for both diners and delivery personnel alike.

Streamlining Communication with Customers

In addition to operational updates, DoorDash has introduced a customer chat feature through the Tablet, allowing direct communication for special requests or inquiries regarding unavailable items. This function is powered by AI-driven SafeChat+, which fosters immediate interactions between merchants and customers without needing to involve support teams. This level of engagement can significantly improve customer loyalty and potentially increase repeat business.

Revamping Scheduling and Inventory Management

Recognizing the unique challenges posed by fluctuating demand, DoorDash’s enhancements also extend to inventory and scheduling tools. Merchants can now manage their inventory more effectively by marking items as temporarily unavailable during peak hours and scheduling menu items for limited-time offerings. This added layer of control not only helps in managing stock but also provides opportunities for promoting seasonal dishes.

Fast-Tracking New Business Onboarding

Addressing the need for swift integration into the DoorDash platform, the company has introduced a same-day onboarding program to get new merchants up and running quickly. This feature represents a major advantage for local businesses eager to tap into the delivery market without lengthy delays. It simplifies the process from sign-up to acceptance of orders in mere hours, a boon for entrepreneurs ready to embrace the new digital landscape.

Conclusion: Why This Matters for Local Businesses

The advent of these innovative tools by DoorDash signifies a positive shift for local merchants eager to optimize their operations and remain competitive. By simplifying order management and enhancing communication, DoorDash has positioned itself as an indispensable ally for local businesses aiming for growth and customer satisfaction in an increasingly digital world. If you are a local merchant, it's time to explore these new features to propel your business forward.

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