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June 10.2025
3 Minutes Read

How the New GCC in Cebu is Redefining Digital Operations with AI

Ascendion and Philtech Inc. Launch a GCC in Cebu to Redefine Digital Operations

Introducing the New GCC in Cebu: A Technological Revolution

In an era where global business landscapes are continuously changing, the launch of a Global Capability Center (GCC) by Ascendion and Philtech Inc. in Cebu marks a pivotal moment in the evolution of digital operations. This initiative not only reflects a commitment to enhancing service delivery and operational excellence but also serves to position Cebu as a burgeoning hub for AI and digital transformation.

What Sets the GCC Apart: An AI-first Approach

At the heart of this expansion is Ascendion’s innovative AI-powered platform aimed at transforming business operations irrevocably. The GCC is not merely a center for back-office functions; it embodies a future-ready approach through its GenAI capabilities that promise smarter customer service and accelerated software delivery. This combination of technology and strategic vision makes the GCC an exemplar of how businesses can leverage AI to enhance productivity and agility.

The Implications for Cebu and the Philippine Economy

This initiative has far-reaching implications for Cebu and the broader Philippine economy. With over 285,000 employees supported across more than 2,200 Albertsons Companies locations, the GCC is likely to become a magnet for top-tier talent. It underscores a necessary shift toward digitally-enabled workplaces within the region, paving the way for Cebu to emerge as a key player in the Asian tech landscape.

Elevating Workforce Capabilities: The Role of Talent-Oriented Platforms

Integral to the GCC's functionality are Ascendion's AVA+ and METal platforms, which serve to optimize the bridge between talent and technology. AVA+ enhances operational efficiencies in software engineering, while METal connects Filipino professionals with high-impact projects. Together, these tools exemplify how digital operations can elevate workforce capabilities while simultaneously fostering innovation.

Reimagining Customer Experience: The Future is Now

Manan Mehta, Senior Vice President at Ascendion, captures the essence of this transformation by stating, "GCCs must evolve into Generative Global Capability Centers—AI-native, value-generating hubs that drive real business impact." This vision positions the GCC not only as a center for enhanced operational efficiency but as a pioneer of next-level customer experience in the digital landscape.

Future Predictions: The Evolution of Global Delivery Models

Looking ahead, the GCC is set to redefine global delivery models as more enterprises begin adopting similar frameworks. The intersection of AI and engineering exemplified by this initiative holds the potential to disrupt conventional operational structures, shaping a new era dominated by intelligent productivity and data-driven decision-making.

Counterarguments: Addressing Cultural and Economic Concerns

While the benefits of the GCC are palpable, it is not without its critics. Some may argue that the reliance on AI could lead to de-skilling of the workforce or diminish local employment prospects. Addressing these concerns requires an ongoing commitment to training, reskilling, and ensuring that technology serves as an enhancement rather than a replacement in the workforce.

In conclusion, the launch of the GCC in Cebu encapsulates a significant stride towards redefining digital operations in the Philippines, aligning with global trends and elevating local potentials. As digital transformation continues to unfold, it remains crucial for stakeholders to prioritize sustainable practices that integrate technology with human insight, ensuring that progress benefits the community at large.

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